Frequently Asked Questions

The delivery time for your order depends on when you place it. If you order before 10 PM, you can expect to receive your item the next day within 24 hours. However, if you place your order after 10 PM, please account for an additional 24 hours, so you can anticipate receiving your order the day after it was placed. We strive to provide fast and efficient delivery to ensure you get your items as quickly as possible.

We offer international shipping with delivery times typically ranging from 3 to 7 days, and you can confirm the exact duration during the checkout process based on your location. Regarding international shipments, please be aware that your order may incur duties and import taxes, which are typically determined by your local customs authority. Otto LLC is not responsible for the payment of these duties and import taxes. To get precise information about potential fees and taxes associated with your international order, we recommend contacting your local customs office. Additionally, there may be international shipment fees associated with your order, which will be clearly presented during the checkout process for your convenience.

If you cannot find the specific strap for your watch listed on our website, don't worry. We offer a range of straps that may fit various watch models. To inquire about compatibility with your watch or to find out if we have a suitable strap available, please reach out to our customer support team via email at They will be more than happy to assist you in finding the right strap for your watch and provide you with any additional information you may need.

If you require a strap of a different length, our watch straps are designed to be adjustable to accommodate various sizes. However, please note that we do not currently accept custom orders for straps tailored to specific lengths. You can adjust the strap to your preferred size using the provided adjustments, ensuring a comfortable fit for your wrist.

The waterproof capability of our straps varies depending on the material. Our rubber straps are indeed waterproof and can withstand exposure to water. If, by any chance, your strap comes into contact with water, we recommend promptly drying it off using a paper towel or a cloth to ensure its longevity and appearance.

You are welcome to explore our refund policy by visiting this link:

Our Casio Oak watches come with an in-house one-year warranty, which similarly excludes coverage for damage resulting from misuse, accidents, or intentional damage to the product

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